Résumé Joseph "Joe" Richardson One-Liner: Software Support Consultant specialising in HR systems and SQL Website: https://jgdr20.comLinkedIn: jgdr20 - https://www.linkedin.com/in/jgdr20/GitHub: jgdr20 - https://github.com/JGDR20 Summary: Support Analyst with 10+ years experience in Microsoft SQL Server/T-SQLLinux & Windows OS environments, product implementation & support, and Crystal Report writing.6 years supporting HR systems, 4 years supporting CR IMS.Corporate and Personal support. Skills Technologies SQL Microsoft SQL Server Oracle Database HTML CSS Javascript SaaS Java PowerShell Scripting Kettle C# Database SQL T-SQL Microsoft SQL Server Oracle Views Stored Procedures Constraints Indexes DBA Joins Sub-Queries Temporary Tables CTEs Technical Support Change Management Troubleshooting Service Desk Product Implementation/Configuration MS SQL Database Administration Business AreasSupporting: Human Resources Recruiting Finance OMS Time and Attendance Operating Systems Windows Desktop Windows Server Linux (Debian/Ubuntu) Projects jgdr20.com Ongoing development of the static site jgdr20.com to record game notes, photos etc. Jekyll Liquid HTML CSS JSON Markdown Git/GitHub AWS Circle CI Work Totalmobile Ltd Problem Analyst (3rd Line)https://totalmobile.co.uk 2023-05-02 - ongoing 9 months 3rd Line Support for one of the vertical product lines within the Totalmobile suite. Details to follow at a later date. Charles River Development Product Specialisthttps://crd.com 2018-07-31 - 2023-04-28 4 years 9 months Client-facing application and business support for all segments of the main CR IMS product including front-end, middle-tier, back-end and 3rd party integration. Created internal tools for managing test environments and a number of PowerShell and SQL scripts for automating repetitive tasks and tasks with a higher risk of operator error, resulting in a 5+ minute reduction of preparation time and increased consistency. Reciprocal internal support to colleagues in other teams. MS SQL database Oracle database Java/C# business logic layers Client application FIX messaging XML messaging (integration with other systems) Import/Export IBOR CTM OMS (buy-side) Realtime Pricing (Bloomberg) Application Performance Upgrades for testing environments RITEQ Pty Ltd (bought by Ceridian) Application Support Consultanthttps://www.ceridian.com/uk/riteq 2016-07-31 - 2018-07-31 2 years Provided client-facing front- and back-end support for Time and Attendance/Reporting product offerings, including legacy software. Supported the Consultant Team with implementation and demonstration design. Relief Cover/Assistance for the local IT team. Front-end Support Remote Hardware Support Assisting Consultant Team Local IT Relief Cover Change Management/Implementation SaaS and On-Premise Upgrades UAT Deployments Data Health Maintenance Documentation DBA Backups/Restores/Reproductions Octopus HR (bought by Iris HR) Senior Software Support Consultanthttps://irishr.co.uk/ 2014-06-30 - 2016-07-31 2 years 1 month Support and training for both clients and internal teams. Built a solid relationship with many frequent callers and often named in positive client feedback. Front-end Support Back-end Support Assisting Consultant Team System Implementation Local IT Change Management/Implementation Training Data Health Maintenance Documentation 4-Eyes check for DevOps team Computers In Personnel HR Functional Support Analyst - First Linehttps://www.ciphr.com/ 2010-09-30 - 2014-06-30 3 years 9 months Support HR, Expense and Recruiting software packages to direct and partners' clients. Second line support where required. Front-end Support Back-end Support Assisting Consultant Team Training Documentation Report Creation Data Entry WHSmith Sales Person 2009-03-31 - 2010-09-301 year 6 months Mamas & Papas Sales Consultant 2008-04-30 - 2008-09-305 months Fired Earth Sales Consultant 2007-10-31 - 2008-04-306 months Mamas & Papas General Assistant 2006-10-31 - 2007-10-311 year Desborough Play Den Playworker 2005-07-31 - 2006-12-311 year 5 months Desborough Play Den Volunteer Playworker 2004-07-31 - 2005-07-311 year Education The University of Reading Certificate of Higher Education: Meteorology | Pass Royal Grammar School A-Level: Maths, Physics, Biology, Chemistry | ABBB